Returns and refunds
Overview
Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Other non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
In certain situations, only partial refunds are granted:
- Any item not in its original condition or damaged
- Any item returned more than 14 days after delivery.
Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Refunds
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Return Shipping
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for the exchanged product to arrive may vary depending on where you live.
If you are returning more expensive items, you may want to consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
You need help?
Please contact us at infos@hbayaa.com for any questions regarding refunds and returns.